State Farm® Insurance Agent Carlos Gonzalez, Jr.

"Worst experience I've had with an insurance company. Had state farm for close to 10 years, no tickets, no accidents. Just went to rewrite new insurance and got quoted 600+ for one vehicle. I've had 3 vehicles on at times and was quoted less than 300 for all 3. What a joke of a company. Offers no explanation as to why this quote is so high."

"Nya was incredibly helpful throughout my experience. She was very knowledgeable, patient, & kind, answered all my questions, never made me feel rushed or pressured to buy more than I needed. The only con was that she was just a bit slow to respond via email, but she always apologized & explained the reason for it taking a little longer, which I appreciate, communication is super important to me. She was able to get me a much better price with much more reasonable deductibles for both my auto and rv policies. I can only speak on the initial interaction & buying experience, but it has been a good first impression & I hope that it continues to stay a positive experience throughout my time with State Farm. Thanks Nya!!!"

"Exceptional service provided by Nya. She helped me navigate through choosing the right coverage for my car, helped me print my cards, walked me through the app and how to obtain the discount by using the drive safe feature. She also gave me quotes on life insurance. She was knowledgeable, professional, kind, helpful and thorough. She answered all my questions and didn't make me feel rushed. 10 out of 10 customer service! I am recommending her to everyone!"

"I would advise to use another agent unless u like extremely rude agents, ur stuff not getting done, no one ever in the office, or ignored all together. I waited 2months to get a car added. Then we'll adding a car they cancelled my home owners insurance! They never answer the phones. Never in the office during the posted hours. This office is a complete disaster"

"No one wants to “have to” buy insurance, but we do. So buying insurance should be as simple as possible . I want it to be affordable, reliable, and easy to understand. All three of my very basic boxes were checked here I was literally on my way to get insurance from another provider for my new rental property (and my auto insurance was about a month out from expiring) when the representatives from State Farm reached out to me, and saved the day. I got an appointment the same day, which was actually at the end of the day because I had work but they stayed open a little later for me to come by.. I hadn’t realized when I got there, they were already closed and waiting for me and at no time did I feel rushed or pressured out the door. They never tried to upsale me at any point and even made several recommendations to save me money on stuff I didn’t have any business purchasing that I had bought in the past. In most transactions we as adults get what we pay for, at this State Farm location you’re paying for a reliable , educate team of professionals who make you feel like a person and not a paycheck."

"I've been with State Farm for my car insurance since I moved to the Springs a few years ago. Lidia was my rep during most of that and was great. Ashley is my current rep and helped me to switch to a State Farm home insurance policy with a very reasonable deductible this year. She is also wonderful - friendly, helpful, quick to answer questions, and very easy to get ahold of over the phone or email. I'm very satisfied with the service I've received from State Farm and highly recommend this office."

"Recently went through this office for an auto quote. Ashley Romero helped us from beginning to end. She was efficient and extremely friendly, she not only helped us save on our car insurance and even switched our renters insurance for us to help bundle and save even more. I definitely recommend this office and staff and look forward to many years with them."

"I had issues with my previous agent and transferred my account here. I received a letter from State Farm regarding an issue with the uninsured motorist policy on a vehicle. I called the office, (sorry, I can't remember who answered the phone) and this lady had every answer I needed, up front, without hesitation, with the utmost professionalism and courtesy. I am so glad I switched."